Cisco 7965 IP Phone Quick Reference

To Place a Call

Emergency
• Lift Handset and Dial 9+911 or 911

Internal
• Lift Handset, press the Speaker button, line button or the New Call softkey
• Dial 4-digit Extension ( 4XXX)

External
• Lift Handset, press the Speaker button, line button or the New Call softkey
• Local – Dial 9 + Number
• Long Distance – Dial 9 + 1 + 10-Digit Number

Answer a Second Call

  1. You will hear a call waiting beep indicating you have another call.
  2. Press the Answer softkey to put the first call on hold and answer the second call. Note: To switch between calls select the desired call and then press the Resume softkey.

Place a Call on Hold

  1. During a call, press the Hold softkey.
  2. To return to the held call, press the Resume softkey.

Supervised Transfer

  1. With a call in progress, press the Trnsfer softkey. The current caller is placed on hold.
  2. Dial the number/extension to which you want to transfer the call and announce the call.
    a. If yes, Press the Trnsfer softkey.
    b. If no, press the EndCall softkey.

Blind Transfer

  1. With a call in progress, press the Trnsfer softkey. The current caller is placed on hold.
  2. Dial the number/extension to which you want to transfer the call.
  3. When you hear ringing, press the Trnsfer softkey again.

Transfer to VM

  1. With a call in progress, press the Trnsfer softkey. The current caller is placed on hold.
  2. Dial ‘*’ followed by extension to which you want to transfer the call.
  3. Then QUICKLY press the Trnsfer softkey again.

Place a Conference Call

  1. With a call in progress, press the Confrn softkey.
  2. Dial the number/extension of the third party you wish to add to the call.
  3. When the third party answers, press the Confrn softkey again to add this party to the conference.
  4. Repeat steps 1 – 3 to add more callers.

Forward All Calls

  1. Press the CFwdAII softkey.
  2. Enter the number to which you want to forward all of your calls. Be sure to enter the number exactly as you would if you were
    placing a call to that number from your office phone.
  3. To remove call forwarding, press the CFwdAII
    softkey.

Redial the Last Number Dialed

  1. Lift the handset and press the Redial softkey, or simply press Redial softkey to activate the speakerphone.

View Missed, Received, and Placed Calls

  1. Press the Directories button.
  2. Press the Select softkey to select Missed Calls from the menu. The call history for missed calls is displayed on the screen.
  3. If desired, press the Dial softkey to dial the selected number from this list. It is necessary to use the EditDial softkey to append a “9” to
    the front of off-campus numbers.

Check Voicemail

  1. Press the Messages button.
  2. Follow the voice prompts to login to your voicemail box.

Check Voicemail from outside

  1. Dial your full number (Example: 313-xxx-xxxx)
  2. Press ‘*’ when you hear the greeting
    a. Your ID is your Ext, followed by your pin.