Print jobs must be paid for in their entirety upon pickup. Students must accept all liability with the set-up of their files prior to submitting the print job. This includes all spelling and layout issues.
Occasionally reprints may be warranted due to printer malfunction or an IC technician’s error. Reprints must be requested before leaving the IC. The student may be asked to fill out a Reprint Request Form if a manager is not available to approve a reprint. Reprints must be approved by a manager.
If the issue can be immediately resolved, the IC will take the defective print and reprint the file in question without delay. The student will be responsible for paying the full price of the print job. If the issue requires printer maintenance or service, the student will be asked to leave the defective print with their completed form, and the IC will reprint the file once the service is complete, which may take several days.
The IC does understand that a student may need to take a defective print to show an instructor that the work was completed. In such cases, the defective print must be returned to the IC within 2 business days of the form being completed so that the printing issue can be addressed. Students are required to exchange the defective print in order to obtain a reprint or, if appropriate, another form of resolution.
If the defective print is sufficient, the student may choose to purchase it at 50% off the full price.
If the student wishes to keep the defective print in addition to receiving a reprint, it is their responsibility to cover the full price of the reprint and 50% of the defective print.
In the case of reprints, no changes to the original file will be allowed. The reprint will follow the original print specifications.
The Imaging Center rarely accepts claims of defective prints once they have left the IC.
However, if a printer-specific defect (example: wrong image size, printer smudge, ink splotch) is discovered after leaving the IC, bring the print back immediately. Students have three (3) business days to return the defective print. If a defective print is reported more than three (3) business days after picking up the job, IC management will not consider a reprint or credit.
This reprint policy does not apply to prints that are already mounted or framed.
Once the print leaves the Imaging Center, complaints regarding fingerprint marks, scratches, or paper dents will not be considered.
Refunds are not an option except where a reprint is not possible.