To receive technical support for a personal laptop, you should contact the CCS helpdesk online through the link on the Blackboard home page or by phone at 313.664.7818. If the issue cannot be addressed directly through phone or online support, you will be directed to make an appointment with either Academic Technologies or Information Technology Services and would need to take your computer to a support staff for further help. In this case, a computer may not be left with support staff for evaluation or repair; you must be present for service to be provided. You should be sure to have all warranty and license information available and be sure that all of your files have been backed up.
On-campus support from Academic Technologies and Information Technology Services for student computers covers:
If you are having problems running the required software, CCS support will troubleshoot to help ensure that applications are properly installed and that your hardware is capable of running the application. CCS support services will not manage software licenses for you or teach you how to use an application for the purposes of completing assignments. Academic Technologies can assist you by providing access to software tutorials and introductory training to some applications. Academic Technologies will provide help with the use of the Blackboard and CCS e-mail systems.
CCS support services will assist you with questions about or difficulty with connecting to the CCS network or the use of CCS wireless.
CCS support services will assist you in connecting to and using printers on campus.
CCS support services can offer limited assistance with hardware issues for student owned computers. Repair or diagnostic work on a student computer is governed by the warranty on each individual machine; the degree to which CCS can work on a machine is therefore limited. If we are unable to fix an issue, we will assist in assessing the problem providing contact with an appropriate service provider in the area if that is necessary or appropriate.