Returns/exchanges will be accepted within 10 business days of purchase, and must be accompanied by the original receipt. Refunds will be issued in the original form of payment as follows:
- Cash purchases will be refunded in cash
- Credit card purchases will be refunded to the credit card
- Check purchases 10 days after the original purchase may be refunded for cash -if less than 10 days an image of the cashed check (front and back) must be presented to the bookstore
- Gift card purchases will be refunded back to a gift card
Textbooks are non-returnable after the first two weeks of the semester. (This date will be posted at the sales register each semester.)
All merchandise must be in new/original condition; unused, unopened, unworn with tags attached and packaging intact, free of marks, eraser marks, page, and/or cover bends.
Computer software, hardware and clearance merchandise sales are final and may not be returned or exchanged.
No Returns or Exchanges On: Food, gift cards, test forms, loose markers, pens, brushes, paint, ink, computer products, custom orders, film or any light sensitive items, respirators & dust masks, magazines, greeting cards, art paper, or other dated or perishable items.
Defective items should be returned immediately for replacement. A restocking fee equal to 10% of the retail purchase price will be assessed to all merchandise not picked up. Shipping and handling charges will not be refunded.
Online orders may be returned in the store or sent to:
College for Creative Studies Bookstore – Web Order Department
201 E. Kirby Detroit, MI 48202
Original mail order receipt must accompany mail order returns. Original and return shipping charges will not be refunded.