Managing Broken Links

Have you ever encountered an issue in your Canvas course(s) where you (as the instructor) are able to access course links but your students cannot? One of the main reasons this might be the case is because of how the links were originally created in your course(s). Let’s look at an example:

A link to a course page, “Online Course Resources”, was copied and pasted from one course to another. When the instructor clicks on the link to make sure it works properly, the instructor does not experience any issues. When students click on the same link, they see a “Page Not Found” message.

When links do not work correctly in Canvas courses, users might see a screen similar to this with the text, "Whoops... Looks like nothing is here!  We couldn't find that page! Page Not Found".

In the below example, the instructor hovers over the “Online Course Resources” link. The URL at the bottom of the browser window appears as the instructor hovers over the link. But, the CourseID number displayed in the bottom URL does not match the CourseID number in the browser’s address bar at the top of the screen. Students who are enrolled in CourseID 12345 cannot access the “Online Course Resources” linked page because they are not enrolled in CourseID 54321.

To summarize: Copying and pasting links from one course to another is not encouraged…as it creates issues for your students that will need to be manually fixed.

In this example, the instructor hovers over the "Online Course Resources" link. The URL at the bottom of the browser window appears as the instructor hovers over the link. But, the CourseID number displayed in the bottom URL does not match the CourseID number in the browser's address bar at the top of the screen. Students who are enrolled in CourseID 12345 cannot access the "Online Course Resources" page because they are not enrolled in CourseID 54321.

As detailed in Validating Links in a Canvas Course, it is important to ensure that all links in your course(s) are working properly for you and your students. The Canvas Course Link Validator helps you identify links that are broken and/or point to other course content.

The following options are available to help get your links fixed in your course:

  • Reach out to the Educational Technology + Innovation team if you do not feel comfortable correcting links on your own.
  • Use the RCE (Rich Content Editor) available on most Canvas content pages to correct the links yourself. The following Guides will show you how to create links to course content and files within your course:
Create hyperlinks to course or group content
Create hyperlinks to user, group, or course files
Link to a document from Canvas

How do I link to a document from Canvas in the Rich Content Editor?

00:07: How do I link to a document from canvas in the rich content editor? 00:12: Open the rich content editor when creating or editing an announcement assignment 00:16: discussion page quiz or syllabus. 00:21: To insert a link displaying the name of the file click to place your cursor in the location 00:25: in the rich content editor where you want the link to appear. 00:28: To insert a hyperlink to a course content item select the text for your 00:32: hyperlink. 00:35: In the toolbar click the documents icon to view the documents icon. 00:39: You may have to click the options icon. To view course or group 00:43: documents click the course or group documents option. 00:48: To view your user documents click the user documents option. 00:52: By default the add menu displays all files in your selected file source. 00:58: To sort the displayed files by image document or media file 01:02: type. Click the type drop-down menu. 01:05: To sort the displayed files by date added or alphabetically click 01:09: the sort by drop-down menu. 01:12: To search for a document enter the file name in the search field. 01:16: You must enter at least three characters for search results to display. 01:21: Click the name of the file. You want to link in the rich content editor? 01:25: View the link displaying the name of the file or the hyperlinked text. 01:29: To manage options for the link click the link title and click the link options 01:33: link. 01:35: You can edit the link text in the text field or link URL in the Link Field. 01:41: To disabled users from seeing a file preview select disable preview 01:45: option. 01:47: You can choose to display a file preview in a pop-up window or inline preview 01:51: when the link is clicked. You can also choose to expand an inline preview 01:55: by default. To allow users to view a file preview in a pop-up 01:59: window when the link is clicked select the preview in overlay option. 02:05: To allow users to view an inline preview when the link is clicked. 02:08: Click the preview inline option. 02:11: To expand the inline preview by default. 02:13: Click the expand preview by default checkbox. 02:18: To save link options. Click the done button. 02:21: Click the reply or save button. 02:24: This guide covered how the link to a document from canvas in the rich content editor.