To receive technical support, you should contact the CCS Helpdesk online or by phone at 313.664.7818. If the issue cannot be addressed directly through phone or online support, you will be directed to make an appointment with Information Technology Services and would need to take your computer to support staff for further help. In this case, a computer may not be left with support staff for evaluation or repair; you must be present for service to be provided. You should be sure to have all warranty and license information available and be sure that all of your files have been backed up.
On-campus support from Information Technology Services for student computers covers:
If you are having problems running the required software, CCS support will troubleshoot to help
CCS support services will assist you with questions about or difficulty with connecting to the CCS network or the use of CCS wireless.
CCS support services will assist you in connecting to and using printers for the graduate program.
CCS support services can offer limited assistance with hardware issues for
For questions regarding laptop and technology support, please contact Information Technology Services at 313.664.7818.