Submitting a CCS Helpdesk Ticket

In Blackboard, click on the Help Desk link on the left hand menu.

Log into the Help Desk using your CCS username and password (the same one that you use to log into Blackboard).

Click on the “New Ticket” button near the top of the page.

The ticket form will open; then select “IT Services” from the Group dropdown. Your contact information should already be supplied.

Fill out the tlicket Info. As you complete fields, sub fields will open up. Be sure to provide ALL requested information. Room number and computer name are required fields as well as a Contact Phone Number.

Fill out the “Description” portion of the ticket. This is very important, as it will provide us with the specific information about the problem you are experiencing. Please be as specific and thorough as possible.

Click the “Save Changes” button.

You will receive an acknowledgment that your ticket has been successfully submitted. If information is missing, you will get a message that your ticket could not be submitted with the missing information in red. After you correct any errors, click “Save Changes” again.

Once your ticket has been successfully submitted, close the ticket form window, and SIGN OUT of the Help Desk by clicking on the “Sign Out” button at the top of your screen.

You will receive email updates, in your CCS email, on the status of your ticket. Please check for these updates in case the technician has any questions that need to be answered regarding your problem. You may also log on to the Help Desk at any time to look up your ticket and retrieve updates on its status.