File Preparation Information

Print Ready

The Imaging Center will not resize, crop, or alter your file in any way. All files must come in ready for print. All files are printed at their “actual size”.

Recommended File Types

In order to guarantee that you have the best print quality possible, we ask that you save your file in one of the following file formats:

  • Photoshop Files: high resolution .jpg
  • PDF: .pdf (X-1a or X-4) – Combine multiple like-sized PDF files into a single PDF. 

Note: The Imaging Center does not accept Illustrator, InDesign, or Microsoft Office files.  

Printer Resolution

It is often assumed that the higher the printer resolution, the better the prints will look. Remember, the final print quality actually involves various factors such as: how the image was captured, processed, as well as, what printer the image was printed on, (which includes age & condition of the print heads), version of print driver/RIP, inks, media, and the viewing distance. 

  • The maximum resolution that our printers reproduce is 360 PPI. 
  • The minimum resolution we recommend is 180 PPI (however, depending on the viewing distance and application, less resolution can work.) 

Storage Device Information

The IC only accepts files via our online submission site. Though there may be instances where you will have to submit a file on a USB drive. If so, the Imaging Center does not accept external hard drives or micro SD cards. 

The IC is not responsible for the loss or damage of storage devices after leaving the premises. All files to be printed must be located in a Print Me folder on your USB drive. 

Monitor Calibration

The monitors in the IC are calibrated on a weekly basis. We use X–Rite i1Profiler software and hardware to calibrate our monitors. To simulate daylight and the IC paper selection, the color temperature of our monitors are calibrated to 6500 degrees Kelvin. 

Remember the range of reproducible colors available for a printed out photographic image will always be smaller than the range that can be displayed on a monitor. 

Color Space

The IC works in both an Adobe RGB 1998 and U.S. Web Coated CMYK (SWOP) v2 color space. 

The Imaging Center will not color correct your file. If color accuracy is important, we highly recommend that you first print a test strip or sample page.

Reprints

Print jobs must be paid for in entirety upon pickup. Students must accept all liability with the set-up of their file prior to submitting the print job. This includes all spelling and layout issues.  

Occasionally reprints may be warranted due to printer malfunction or an IC technician’s error. Reprints must be requested before leaving the IC. The student will be asked to fill out a Reprint Request Form so that the print job can be reviewed by management.

If the issue can be immediately resolved, the IC will take the defective print and reprint the file in question without delay. The student will be responsible for paying the full price of the print job. If the issue requires printer maintenance or service, the student will be asked to leave the defective print with their completed form, and the IC will reprint the file once service is complete, which may take several days.

The IC does understand that a student may need to take a defective print to show an instructor that the work was completed. In such cases, the defective print must be returned to the IC within 2 business days of the form being completed so that the printing issue can be addressed. Students are required to exchange the defective print in order to obtain a reprint or, if appropriate, another form of resolution. 

If the defective print is sufficient, the student may choose to purchase it at 50% off the full price. 

If the student wishes to keep the defective print in addition to receiving a reprint, it is their responsibility to cover the full price of the reprint and 50% of the defective print.

In the case of reprints, no changes to the original file will be allowed. The reprint will follow the original print specifications.

The Imaging Center rarely accepts claims of defective prints once they have left the IC. 

However, if a printer specific defect (example: wrong image size, printer smudge, ink splotch) is discovered after leaving the IC, bring the print back immediately. Students have three (3) business days to return the defective print. If a defective print is reported more than three (3) business days after picking up the job, IC management will not consider a reprint or credit. 

This reprint policy does not apply to prints that are already mounted or framed. 

Once the print leaves the Imaging Center, complaints regarding fingerprint marks, scratches, or paper dents will not be considered.

Refunds are not an option except where a reprint is not possible.