{"id":2658,"date":"2025-04-15T15:20:50","date_gmt":"2025-04-15T15:20:50","guid":{"rendered":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/?p=2658"},"modified":"2025-11-06T17:26:47","modified_gmt":"2025-11-06T17:26:47","slug":"troubleshooting-error-messages-in-the-multitool","status":"publish","type":"post","link":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/troubleshooting-error-messages-in-the-multitool\/","title":{"rendered":"Troubleshooting Error Messages in the MultiTool"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.cidilabs.com\/knowledgebase\/designplus#multi-tool-faq\" target=\"_blank\" rel=\"noreferrer noopener\">MultiTool FAQ<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.cidilabs.com\/knowledgebase\/why-am-i-receiving-the-error-message-403-forbidden-rate-limit-exceeded\" target=\"_blank\" rel=\"noreferrer noopener\">Why am I receiving the error message &#8220;403 Forbidden (Rate Limit Exceeded)?&#8221;<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.cidilabs.com\/knowledgebase\/why-am-i-receiving-a-user-cancelled-error-when-trying-to-use-the-multi-tool\" target=\"_blank\" rel=\"noreferrer noopener\">Why am I receiving a User Cancelled error when trying to use the Multi-Tool?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.cidilabs.com\/knowledgebase\/why-am-i-receiving-the-error-message-there-is-a-problem-please-contact-cidi-labs-support-supportcidilabs.com.-lti-launch-not-recognized\" target=\"_blank\" rel=\"noreferrer noopener\">Why am I receiving the error message, &#8220;There is a problem, please contact Cidi Labs Support (support@cidilabs.com). LTI Launch not recognized.&#8221;?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.cidilabs.com\/knowledgebase\/why-am-i-seeing-a-message-about-authorizing-the-tool\" target=\"_blank\" rel=\"noreferrer noopener\">Why am I seeing a message about authorizing the tool?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4255,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[244],"tags":[358,366,363,246,355,337,362,359,247,364,361,323,357,352,33,354,360,365,356,280,86],"class_list":["post-2658","post","type-post","status-publish","format-standard","hentry","category-cidi-labs","tag-358","tag-authorizing","tag-cancelled","tag-cidi","tag-contact","tag-error","tag-exceeded","tag-forbidden","tag-labs","tag-launch","tag-limit","tag-lti","tag-message","tag-messages","tag-multitool","tag-problem","tag-rate","tag-recognized","tag-support","tag-tool","tag-user"],"author_meta":{"display_name":"Chris Hofer","author_link":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/author\/chofer\/"},"featured_img":null,"coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Cidi Labs<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Cidi Labs<\/span>"]},"tags":{"linked":["<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">403<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">authorizing<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Cancelled<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Cidi<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">contact<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Error<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Exceeded<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Forbidden<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Labs<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Launch<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Limit<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">LTI<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">message<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Messages<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">MultiTool<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">problem<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Rate<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">recognized<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">support<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">Tool<\/a>","<a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/category\/cidi-labs\/\" class=\"advgb-post-tax-term\">User<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">403<\/span>","<span class=\"advgb-post-tax-term\">authorizing<\/span>","<span class=\"advgb-post-tax-term\">Cancelled<\/span>","<span class=\"advgb-post-tax-term\">Cidi<\/span>","<span class=\"advgb-post-tax-term\">contact<\/span>","<span class=\"advgb-post-tax-term\">Error<\/span>","<span class=\"advgb-post-tax-term\">Exceeded<\/span>","<span class=\"advgb-post-tax-term\">Forbidden<\/span>","<span class=\"advgb-post-tax-term\">Labs<\/span>","<span class=\"advgb-post-tax-term\">Launch<\/span>","<span class=\"advgb-post-tax-term\">Limit<\/span>","<span class=\"advgb-post-tax-term\">LTI<\/span>","<span class=\"advgb-post-tax-term\">message<\/span>","<span class=\"advgb-post-tax-term\">Messages<\/span>","<span class=\"advgb-post-tax-term\">MultiTool<\/span>","<span class=\"advgb-post-tax-term\">problem<\/span>","<span class=\"advgb-post-tax-term\">Rate<\/span>","<span class=\"advgb-post-tax-term\">recognized<\/span>","<span class=\"advgb-post-tax-term\">support<\/span>","<span class=\"advgb-post-tax-term\">Tool<\/span>","<span class=\"advgb-post-tax-term\">User<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 12 months ago","modified":"Updated 5 months ago"},"absolute_dates":{"created":"Posted on April 15, 2025","modified":"Updated on November 6, 2025"},"absolute_dates_time":{"created":"Posted on April 15, 2025 3:20 pm","modified":"Updated on November 6, 2025 5:26 pm"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/posts\/2658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/users\/4255"}],"replies":[{"embeddable":true,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/comments?post=2658"}],"version-history":[{"count":3,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/posts\/2658\/revisions"}],"predecessor-version":[{"id":4429,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/posts\/2658\/revisions\/4429"}],"wp:attachment":[{"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/media?parent=2658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/categories?post=2658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech\/wp-json\/wp\/v2\/tags?post=2658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}