{"id":902,"date":"2020-11-06T11:30:40","date_gmt":"2020-11-06T16:30:40","guid":{"rendered":"https:\/\/campus.collegeforcreativestudies.edu\/bbhelp\/instructional-design-support\/"},"modified":"2024-12-09T12:34:02","modified_gmt":"2024-12-09T17:34:02","slug":"ed-tech-support","status":"publish","type":"page","link":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/ed-tech-support\/","title":{"rendered":"Submit an Ed Tech Support Ticket"},"content":{"rendered":"\n<p class=\"has-yellow-background-color has-background\">Log in on the right to submit a ticket to Ed Tech for your <strong>Canvas or Simple Syllabus<\/strong> issues.<\/p>\n\n\n\n<p class=\"has-light-gray-background-color has-background\">If you are experiencing issues with Attendance in Canvas <strong>please submit an IT helpdesk ticket at <a href=\"https:\/\/helpdesk.collegeforcreativestudies.edu\">helpdesk.collegeforcreativestudies.edu<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"has-light-gray-background-color has-background\">If you are experiencing issues with <strong>Send Grades to AARO<\/strong> in Canvas please reach out to the <a href=\"https:\/\/campus.collegeforcreativestudies.edu\/academic-advising\/\" data-type=\"link\" data-id=\"https:\/\/campus.collegeforcreativestudies.edu\/academic-advising\/\">Academic Advising and Registration Office (AARO)<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ed Tech Troubleshooting includes:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Course page problems such as formatting, embedding, links, modules, module links, pages, assignments, discussion boards, images, interactive elements and page layouts.<\/li>\n\n\n\n<li>Course content copies <em>with permission from content owner only<\/em><\/li>\n\n\n\n<li>Canvas course template and home page troubleshooting<\/li>\n\n\n\n<li>Canvas gradebook set-up assistance and troubleshooting<\/li>\n\n\n\n<li>Simple Syllabus troubleshooting<\/li>\n\n\n\n<li>Simple Syllabus access permissions<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/request-teaching-assistant-access\/\" data-type=\"page\" data-id=\"1109\" target=\"_blank\">Adding, removing, or changing TAs\/observers\/students to Canvas<\/a> courses <strong><em>only after appropriate paperwork has been completed<\/em>.<\/strong>\n<ul class=\"wp-block-list\">\n<li>Necessary paperwork could include:<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/campus.collegeforcreativestudies.edu\/academic-advising\/form-schedule-course-change\/\" target=\"_blank\">Scheduled Course Change Form<\/a> to update the course tally with faculty information<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/campus.collegeforcreativestudies.edu\/academic-advising\/form-schedule-course-change\/\" target=\"_blank\">HR paperwork for hiring new adjunct faculty<\/a> (Adjunct Faculty Appointment Authorization)<\/li>\n\n\n\n<li>Student course enrollment overloads after approval has been given<\/li>\n\n\n\n<li>Chair\u2019s request to add TA for instructional purposes<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<p>You do not have permission to view this form without logging in.  Please login in to the right using your CCS username and password.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Log in on the right to submit a ticket to Ed Tech for your Canvas or Simple Syllabus issues. If you are experiencing issues with Attendance in Canvas please submit an IT helpdesk ticket at helpdesk.collegeforcreativestudies.edu. If you are experiencing issues with Send Grades to AARO in Canvas please reach out to the Academic Advising &hellip; <a href=\"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/ed-tech-support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Submit an Ed Tech Support Ticket&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-902","page","type-page","status-publish","hentry"],"coauthors":[],"author_meta":{"author_link":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/author\/ccswpadmin\/","display_name":"ccswpadmin"},"relative_dates":{"created":"Posted 5 years ago","modified":"Updated 1 year ago"},"absolute_dates":{"created":"Posted on November 6, 2020","modified":"Updated on December 9, 2024"},"absolute_dates_time":{"created":"Posted on November 6, 2020 11:30 am","modified":"Updated on December 9, 2024 12:34 pm"},"featured_img_caption":"","featured_img":false,"series_order":"","_links":{"self":[{"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/wp-json\/wp\/v2\/pages\/902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/wp-json\/wp\/v2\/comments?post=902"}],"version-history":[{"count":16,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/wp-json\/wp\/v2\/pages\/902\/revisions"}],"predecessor-version":[{"id":1721,"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/wp-json\/wp\/v2\/pages\/902\/revisions\/1721"}],"wp:attachment":[{"href":"https:\/\/campus.collegeforcreativestudies.edu\/ed-tech-help\/wp-json\/wp\/v2\/media?parent=902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}